Our training and packages are developed and run by a facilitator with over 15 years’ experience of training in intercultural communication. Our approach is to tailor each session to the organisation and ensure it meets the needs of participants in order to maximise impact.
We have a mixed method approach to fully engage participants, this includes: interactive exercises, self-reflective exercises, film, debate and presentation.
Example of introductory training: Understanding and Addressing Cultural Differences.
The objectives of this training are to develop awareness and enhance skills for communicating with people from diverse cultural backgrounds, in both domestic and international settings. This introductory session begins to challenge assumptions, starting a process of reflection, which then positively informs professional practice.
The session aims to equip participants with the ability to:
· Recognise one’s own cultural conditioning and its effect on how we communicate.
· Develop a greater awareness of your own cultural identity and the unconscious cultural values, assumptions and attitudes that influence your interactions with others.
· Understand the social nature of racial, ethnic and cultural differences between and among diverse groups, and their effects on communication.
This training also includes the major intercultural concepts and principles such as identity, prejudice, nonverbal codes, cultural adaptation, intercultural relationships and conflicts.
We produce training packages for organisations and 'train the trainers' to equip them with the basic skills to deliver those packages. These are tailored to the organisation’s market.
For example, we produced the Bridging the Gap training package for a small organisations that specialises in working with young people. The package offers four modules:
Module 1: Cultural competency: Harnessing Diversity
1. Understanding steps towards intercultural competency.
2. Planning for change – individual and organisational, for greater inclusivity and social justice.
3. Support management to build a diverse and inclusive organisational culture.
Module 2: Cultural Understanding
1. Better understanding of young people living in diverse and/or disadvantaged communities.
2. Better understanding of cultural barriers/complexities when dealing with young people.
3. Develop awareness of diverse cultural groups and their associated norms, to help build rapport to develop a more inclusive organisation.
Module 3: Reaching young people from diverse backgrounds
1. Better attract, nurture and support potential and existing young staff.
2. Better understand the general socio-cultural nuances of diverse communities when promoting an existing product/service to such markets.
3. Help marketing/HR teams to become better informed on effective recruitment channels and content nuances, before embarking on marketing/recruitment campaigns in diverse communities.
Module 4: Engaging with young people from diverse backgrounds
1. Better engage with young people on community projects/initiatives.
2. Better support/maintain/motivate young people as service users.
3. Help build rapport towards an inclusive organisation.
Insightful, active, lots of interesting discussions. Best training in a long time. Nasrin, Diversity Champion, May 2018.
Thought provoking event, also supported making females to act/be more confident in the workplace.
Shay, HR Advisor - May 2018
I recently had the pleasure of attending a 'train the trainer' workshop given by Marie-Annick covering diversity, inclusion and intercultural competence. She was an excellent trainer and facilitator with expert knowledge on intercultural competence and communication. Training in a sensitive area like this can be tricky, but Marie-Annick's style and delivery method made everyone in the room feel relaxed whilst ensuring all our opinions (and there were many of them!) were heard and respected.
Urfan, Didital/Business Consultant. May 2016